CUSTOMER CARE
Have any questions or concerns? We’re always ready to help!
Call us at 07949 499131 or send us an email at info@lalupahandbags.co.uk
FAQ's
Shipping
We will process your order as soon as we can within standard business hours. Orders placed during the weekend will be processed within 24 hours of the next business day. We will email a confirmation once your order has been shipped and this will include a link to your tracking page.
When you check out please supply us with a work or residential address, where there will be someone present to sign for your item between the delivery hours of 9am – 5pm weekdays.
It is a good idea to add your phone number, as couriers will use this to contact you if there is a problem delivering your parcel. All orders are dispatched from the UK via our chosen courier.
Returns policy
We offer a full refund on any full priced item within 14 days of your purchase. However, the product must be returned in resaleable condition.
Follow the steps below to request a refund:
1. Email us at: info@lalupahandbags.com with your name, order number and state the reason for your refund.
2. LA LUPA will refund the value of your purchase within 7 days of receiving and accepting the returned item. The item must be returned in the same condition as it was originally shipped. The refund will be provided via the original method of payment. Unfortunately, we are unable to refund the initial shipping cost for your order.
3. You will be notified by email once the transaction has taken place.
What do I do if my return is lost?
LA LUPA is not responsible for lost packages, if you choose to use your own shipping method to send your return back to us. We recommend using a traceable shipping method to help prevent this. For all other lost returns, please contact us at: info@lalupahandbags.co.uk.
SALE items
Please note SALE items may not be returned unless they are faulty.
Product care & information
Please try and avoid overloading your bag as this can put pressure on the straps, seams and hardware. It could also spoil the shape of the bag. LA LUPA handbags are made with robust, quality Italian leather so a leather protective cream or spray is not essential. Light cleaning can be done with a damp cloth and then ensure the product is wiped dry.
Italian leather is a natural hide and each piece will be unique and one of a kind, so some products may have variations in the material. This is characteristic of the raw material and should not be considered an imperfection. All our handbags are handcrafted and not mass produced, so slight variations are an indicator that each piece is unique and distinctive. Creasing in some items is unavoidable during manufacturing and shipment, but should diminish as you use the bag.
Please also note that the actual colour of the item might vary slightly from our product images due to different colour variations on customer laptops, mobiles, tablets etc.
LA LUPA handbags do come with a three month warranty which covers all manufacturing faults .If the item cannot be repaired, we will replace it as long as the stock is available. This warranty does not cover normal wear and tear..